Privacy Policy

When you contact NexMedic, request a consultation, or submit an enquiry, we may collect your name, phone number, email address, organisation, location, service interests, and the message you provide.

We may also receive basic technical information such as browser type, device type, referring page, IP address, and website usage data through our hosting, security, and analytics services. Please do not submit confidential medical records or sensitive patient information through our website forms.

We use information to respond to enquiries, arrange calls, understand your marketing requirements, provide requested services, maintain our business records, improve website performance, prevent misuse, and comply with applicable legal obligations.

Where permitted, we may follow up about NexMedic services that relate to your enquiry. You can ask us to stop promotional communications at any time.

We do not sell personal information. We may share only the information necessary with trusted providers that support website hosting, enquiry management, communications, analytics, security, and professional services. These providers process information for the relevant business purpose and are expected to protect it.

We may also disclose information when required by law, to respond to lawful requests, or to protect the rights, safety, and security of NexMedic, our clients, or others.

Our website and service providers may use essential cookies or similar technologies for functionality, security, performance, and aggregated usage measurement. You can control cookies through your browser settings, although disabling essential storage may affect parts of the website.

The site may link to third-party services such as WhatsApp, email, telephone, WordPress-hosted blog content, or embedded media. Their privacy practices and terms apply when you use those services.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our legitimate business records, dispute resolution, security, and legal compliance.

We use reasonable administrative and technical safeguards, but no internet transmission or storage method can be guaranteed to be completely secure.

Subject to applicable law, you may ask us to access, correct, update, or delete personal information we hold about you, withdraw consent where processing relies on consent, or raise a privacy concern. We may need to verify your identity before completing a request.

We may update this Privacy Policy to reflect changes to our website, services, or legal requirements. The updated version will be posted on this page with a revised effective date.